Shipping Information.

At Unbranded Club, we aim to ensure every order is processed smoothly and delivered to you as quickly as possible. Please read our full Shipping information below for all details regarding order processing, pre-orders, delivery times, and tracking.

Order Processing.

All orders are processed during our working hours, Monday to Friday, 9AM–5PM (UK time).
Orders placed after 5PM or on weekends/public holidays will be processed on the next working day.
Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking number.
Pre-order items are specially ordered and may require approximately 3–5 working days to be prepared or made by our supplier before collection from the factory. Once completed and collected, delivery usually takes approximately 7–12 working days.

Pre-Order Items.

To offer a wider range of exclusive styles, selected pieces are available via pre-order.

Pre-order items are specially ordered and may require approximately 3–5 working days to be prepared or made by our supplier before collection from the factory. Once completed and collected, delivery usually takes approximately 7–12 working days.

Please note that processing and delivery timeframes are separate. In some cases, items may arrive sooner however, all stated timeframes are estimates and may occasionally vary due to production, supplier, customs or courier delays. Tracking will only become available once the item has been completed, collected and dispatched.

If you need an in-stock item sooner, please contact us at unbrandedreturns@gmail.com before ordering to arrange separate shipping.

In-Stock Items.

Our full Autumn/Winter Collection will be held in stock and ready for dispatch from mid-October. As we stop replenishing our summer stock from the beginning of August, the remaining items in our Summer Collection are currently available to purchase on a pre-order basis only.

Orders are dispatched within 1–3 working days of purchase.
UK delivery typically takes 2–3 working days after dispatch, depending on the shipping method selected at checkout.

Express Pre Order.

Express pre-order items may require approximately 3–5 working days to be prepared or made by our supplier before collection from the factory. Once the item has been completed, collected and dispatched, Express delivery usually takes approximately 5–8 working days.

Processing and delivery timeframes are separate, meaning the total estimated timeframe is approximately 8–13 working days. Express shipping applies to the delivery stage only and does not shorten the supplier’s production or processing time. Tracking will become available once the item has been dispatched.

All timeframes are estimates and may occasionally vary due to production, customs or courier delays.

Delivery Options.

We currently offer:

Standard Delivery (Evri / Royal Mail) — 2–3 working days
Next Day Delivery — available on selected items
Express International Shipping — delivery time varies depending on location

All delivery times are estimates and may vary due to courier delays or busy seasonal periods (e.g. Christmas).

Tracking Your Order.

Once your order has been dispatched, you will receive a tracking link via email.
You can use this link to track your parcel directly through the courier’s website.

Lost or Delayed Parcels.

While we always aim for timely delivery, delays can occasionally occur that are outside our control (courier issues, customs delays, etc.).

If your parcel appears lost or delayed, please contact us at unbrandedreturns@gmail.com with your order number and tracking info.
We’ll contact the courier on your behalf and work to resolve the issue as quickly as possible.

Incorrect or Incomplete Addresses.

Please check your delivery address carefully before completing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched. If a parcel is returned to us because the customer supplied an incorrect or incomplete address, we will contact the customer to arrange redelivery and an additional postage charge will apply. We can only arrange redelivery or process any applicable refund once the parcel has been physically returned to us by the courier. Unfortunately, we cannot resend an order that has not been returned to us.

International Orders.

We currently ship within the UK and selected international destinations.
International customers are responsible for any customs duties or import taxes charged by their local authorities.

Contact Us.

If you have any questions regarding your order or delivery, please contact us:
unbrandedreturns@gmail.com
WhatsApp: 07754 284340