Privacy Policy

At Unbranded Club, your privacy and trust are extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website: www.unbrandedclub.net.

By using our website, you agree to the terms outlined below.

 

1. Information We Collect

We collect the following types of information to provide and improve our services:

 

1.1 Personal Information

When you place an order, register an account, or contact us, we may collect:

• Full name

• Email address

• Billing and delivery address

• Phone number

• Payment information (processed securely through our payment partners — we never store your full card details)

• Order history and preferences

 

1.2 Technical Information

When you browse our website, certain data is automatically collected through cookies and analytics tools:

• IP address

• Browser type and version

• Device information (e.g., mobile, tablet, desktop)

• Operating system

• Pages visited, time spent on pages, and site interactions

 

1.3 Marketing Information

If you opt-in to receive marketing updates, we may store:

• Email preferences

• Engagement data (such as whether you open or click our emails)

 

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil your orders — including payment, delivery, and customer support.

• To communicate with you — about your order, account, or enquiries.

• To personalise your experience — such as showing products or promotions relevant to you.

• To improve our website and services — through analytics and feedback.

• To send marketing emails (only if you’ve opted in). You can unsubscribe at any time.

• To comply with legal obligations — such as tax and accounting requirements.

 

3. How We Share Your Information

We respect your privacy — we never sell or rent your personal data.
However, we may share limited information with trusted third parties who help us operate our business, such as:

• Payment processors: Wix Payments, Stripe, Klarna, Clearpay, PayPal.

• Delivery and logistics providers: Royal Mail, Evri, and other couriers.

• IT and hosting services: Wix (our website platform) securely stores data on our behalf.

• Email and marketing providers: For newsletters and promotions (only if you’ve opted in).

All third-party partners are required to keep your data secure and only use it in line with this policy.

 

4. Data Retention

We keep your personal information only as long as necessary to:

• Complete your transactions.

• Comply with legal or accounting requirements.

• Resolve any disputes.

If you delete your account or unsubscribe from emails, your data will be removed or anonymised within a reasonable timeframe.

 

5. Data Security

We take data protection seriously.
Our website uses SSL encryption (the padlock symbol in your browser) to ensure secure transmission of your information.

Other security measures include:

• Password-protected databases

• Limited access to authorised personnel only

• Secure hosting on Wix’s GDPR-compliant servers

While no system can guarantee absolute security, we maintain strict safeguards to protect your data.

 

6. Cookies

Our website uses cookies to:

• Improve functionality (e.g., keeping items in your cart)

• Analyse website traffic and user behaviour

• Personalise your shopping experience

You can disable cookies in your browser settings, though this may affect some site functionality.
For more details, see our [Cookie Policy] (you can combine this with your Privacy Policy page if preferred).

 

7. Your Rights

Under UK and EU data protection laws (GDPR), you have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate information.

• Request deletion of your data (“right to be forgotten”).

• Object to or restrict certain types of data processing.

• Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at:
📧 unbrandedreturns@gmail.com

 

8. Marketing Communications

You will only receive marketing emails or SMS messages if you have opted in via our website or checkout.
You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

 

9. Payments

We use trusted, encrypted third-party payment gateways (including Wix Payments, Stripe, Klarna, Clearpay, and PayPal) to handle all transactions.

We do not store or have access to your full card details. These are processed securely through the payment provider in compliance with PCI-DSS standards.

 

10. Children’s Privacy

Our website is not directed toward individuals under the age of 16, and we do not knowingly collect personal data from minors. If we become aware that we have collected information from a minor without parental consent, it will be deleted immediately.

 

11. International Data Transfers

As our website is powered by Wix, your data may be stored or processed on servers outside the UK or EU.
Wix complies with international data protection laws and safeguards data through secure transfer mechanisms such as Standard Contractual Clauses (SCCs).

 

12. Changes to This Policy

We may occasionally update this Privacy Policy to reflect new laws or business practices.
The most recent version will always be available on this page, and we encourage you to review it periodically.

 

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us:

unbrandedreturns@gmail.com
07754 284340
www.unbrandedclub.net